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Disclosures

                
 

Internet Banking and Bill Payment Terms and Conditions
 
This Internet Banking Agreement and Disclosure explains the terms and conditions governing basic Internet Banking Services and Bill Pay Services offered by First National Bank of Manchester. By using any of the Internet Banking Services, you agree to abide by the terms and conditions of this Agreement. The terms "we," "us," "our," and "FNB" refer to First National Bank. "You" refers to each person who enrolls for Internet Banking Services and has a password. The term "business days" means Monday through Friday, excluding Saturday, Sunday and FNB holidays.

Your Internet Banking Services and each of your accounts are also governed by the applicable Disclosures, Rates, and Fee Schedules provided by FNB in your new account packet as each may be modified from time to time.
 
In order to use the Internet Banking Service, you need a computer (in this Agreement, your computer and the related equipment are referred to together as your “Computer”) with a web browser (Netscape Navigator 4.0 or higher), Microsoft Internet Explorer 4.0 or higher, a Internet Banking Password. The Password is the confidential personal identification number you use to access your account(s) through Internet Banking.
You are responsible for the installation, maintenance, and operation of your Computer, browser and software. FNB is not responsible for any errors or failures from any malfunction of your Computer, the browser or the software. FNB is also not responsible for any Computer virus or related problems that may be associated with the use of an on line system.
The Service
Access to Internet Baking will not be effective until all information on the signed Internet Banking Enrollment form has been verified and approved by FNB.
 
To use Internet Banking, you must have at least one FNB personal account and an Internet Banking Password. Through Internet Banking, you will have access to any of your FNB share accounts or loan accounts. FNB reserves the right to deny access to a deposit account or loan account or to deny transactions under certain circumstances.

You authorize FNB to act on instructions received through Internet Banking under your password and without inquiring into the identity of the person using that password. However, do not, under any circumstances, disclose your password by telephone or to anyone claiming to represent FNB; The Bank's employees do not need and should not ask for your password. You are liable for all transactions made or authorized using your password. FNB has no responsibility for establishing the identity of any person using your password. If, despite FNB's advice, you give your password to anyone, you do so at your own risk since anyone to whom you give your Internet Banking password or other means of access will have full access to your accounts even if you attempt to limit that person's authority. You must notify FNB that your password has been lost, stolen or otherwise compromised and should not be honored and must be disabled. FNB cannot be responsible for customer errors or negligent use of the Internet Banking Services and will not cover losses due to:
  • Input error or misuse of the Internet Banking Services.
  • Leaving a computer unattended during an On line banking session--click "Sign Off" to end your session.
  • Failure to report known incidents of unauthorized account access within 2 business days of the account access.
Data Recording
When you access Internet Banking to conduct transactions, the information you enter may be recorded. By using Internet Banking, you consent to such a recording.
First National Bank Internet Banking and Bill Payment Help
FNB's Internet Banking and Bill Payment Help document details how to operate the FNB Internet Banking and Bill Payment System. As part of this agreement you agree to become familiar with the information contained in the FNB Internet Banking and Bill payment Help document prior to using the FNB Internet Banking and Bill Payment service. FNB Internet Banking and Bill Payment Help document may be reviewed on line and may also be accessed during your Internet Banking session by clicking the Help button. All information contained in the FNB Internet Banking and Bill Payment Help document and any updates to it are part of this Agreement.
Services
FNB Internet Banking and Bill Payment allow FNB customers to access information for and initiate transactions from their FNB accounts. Such services include but are not limited to the following:
  1. View account information for checking, savings, certificate of deposit, Ira's, Club Accounts and loan accounts. (*These features are limited to the extent, and subject to the terms, noted below.
  2. Transfer funds between linked FNB accounts.
  3. Schedule payments to non-FNB payees in the United States. You should allow at least (5) business days between the date you have scheduled your payment to be processed and the payment due date.
  4. Modify/Cancel payments scheduled in advance.
  5. Report account problems, request information, or order changes to account information or services via a secured communication channel.
*Your ability to transfer funds between certain accounts is limited by federal law and the Deposit Agreement. You should refer to the Deposit Agreement for legal restrictions and service charges applicable for excessive withdrawals or transfers. Transfers made using the Internet Banking Service are counted against permissible number of transfers described in the Deposit Agreement.
There may be at least a one-business-day delay in transferring funds between your accounts. Except as provided in this Agreement, all Internet Banking transaction instructions received by 2:00 p.m.will be completed that business day. Any instructions received after 2:00 p.m. will be completed the next business day.
By directing FNB Internet Banking and Bill Payment to transfer funds or initiate a payment, you authorize FNB to withdraw from the designated account the amount of funds required to complete the assigned transaction without. You regard requests for new account services, instructions to change existing account information or services, and other communication received via FNB Internet Banking and Bill Payment as legal endorsements. As such, all correspondence initiated via FNB Internet Banking and Bill Payment shall command the legal authority of a written request by your signature.
Scheduling On line Bill Payments
Bill Payments will be sent electronically the payee may not receive payment until seventy-two (72) hours after the payment is deducted from your account.
Bill Payment(s) scheduled after 2:00 pm.m will be processed on the next business day. Payment(s) can be scheduled up to 364 days in advance.
Payment(s) made through the Bill Payment Service requires sufficient time for your payee to credit your account properly. You must authorize and schedule payment(s) within a sufficient time frame to avoid finance charges and other charges that may be assessed by the payee for late or non-receipt of payment. FNB will not be responsible for any charges assessed or other action taken by a payee resulting from a late or non-payment, including but not limited to finance charge and late fees.
Hours of Access
You can use Internet Banking seven (7) days a week, twenty four (24) hours a day. Some or all Internet Banking services may not be available occasionally due to emergency or scheduled maintenance or events beyond our control. We agree to post notice of any extended or unusual periods of non-availability on our website www.fnb-manchester.com.
Customer Service
You may contact FNB by calling 1-606-598-6111 customer service representatives are available to assist you Monday through Friday 8:00 AM – 3:30 PM.
Customer service representatives may provide assistance only within the guidelines set forth by FNB and as required by law. Customer Service Representatives are not authorized to negotiate any of the terms of this agreement.
The same encryption process used to secure your account information secures messages sent via FNB Internet Banking and Bill Payment. The Customer Care feature provided by FNB Internet Banking and Bill Payment may be used to transmit confidential account information to FNB.
FNB is responsible for making reasonable efforts to fulfill only those account request received via FNB Internet Banking and Bill Payment. FNB may not be held accountable for any loss resulting from the delay or failure to transmit a message via FNB Internet Banking and Bill Payment arising from user error, malfunction of equipment, natural impediments, and/or inaccurate or incomplete information.
Fees
Payments to FNB accounts and transfers between your FNB accounts are free of charge. NOTE: Your accounts and loan accounts are still subject to the fees, charges, balance requirements, etc. articulated in the Deposit Agreement and the Loan Agreement.
Electronic Funds Transfer Errors
See Complete Regulation E disclosure
In case of errors or questions about your electronic transfers, telephone us at 606-598-6111 or write us at 120 Town Square, Manchester Kentucky 40962 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt
FNB must hear from you within (60) days after the FIRST statement on which the problem or error appeared. Please tell us your name and account number, describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information and then tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within (10) business days.
FNB will determine whether an error occurred within (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point of sale, or foreign initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.
We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Customer Liability for Unauthorized Transfers
Notify FNB at once if you believe your PIN or password has been stolen at 606-598-6111. Telephoning is the best way to limit the amount of loss. If you tell FNB within two (2) business days, you can loose no more than $50.00 if someone has used your PIN or password without your permission.
If you do not tell us within two (2) business days after you learn of the loss or theft of your PIN or password and we can prove that some of the loss may have been prevented had we been informed of the loss, you can lose as much as $500.00
FNB's Liability for Failure to Make Transfers/Bill Payments
If FNB does not complete a transfer to or from your account on time or in the correct amount according to the account agreement with you (including, but not limited to, all rules and regulations governing your account), we will be liable for all losses not to exceed the amount of the transfer. However, there are exceptions. FNB will not be liable for, including but not limited to, the following:
  1. If, through no fault of FNB, you do not have enough money in your account to complete the transfer; or
  2. If the transfer would go over your credit limit on your line of credit account; or
  3. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precaution that have been taken; or
  4. If the funds in the account are subject to legal process or other encumbrance restricting such transfers; or
  5. If the Internet Banking system was not working properly due to the failure of electronic or mechanical equipment or communications lines, telephone or other interconnect problems, normal maintenance, unauthorized access, theft, operator errors, sever weather, earthquakes, floods and strikes or other labor problems; or
  6. If there is an allegation of fraudulent activity concerning the account; or
  7. If other rules, regulations or agreements of FNB so provide.
  8. If transaction instructions are not actually received by FNB, FNB may not be held accountable for any loss resulting from the delay or failure to transmit instructions arising from user error, malfunction of equipment, natural impediments, and/or inaccurate or incomplete information.
Occasionally a Payee may choose not to participate in the Bill Payment service, or may require additional information before accepting payments. FNB will work with these Payees to encourage them to accept an electronic or check payment from the bank. If FNB is unsuccessful, or if FNB determines that the Payee cannot process payments in a timely manner, FNB may decline future payments to this Payee. In the unlikely event that this occurs, FNB will promptly send you a notice.   Any obligations that you wish to pay through the FNB Internet Banking and Bill Payment service must be payable in U.S. dollars to a payee located in the United Sates, U.S. territories, and APOs. FNB reserves the right in its sole discretion to restrict categories of payees to whom payments may be made using this service.
You should not use the service to make:
  1. tax payments
  2. court-ordered payments
  3. payments to settle security transactions
Disclosure of Account to Third Parties
We will disclose information to third parties about your account or transfers you made:
  1. When it is necessary to complete the transfer;
  2. In order to verify existence and conditions of your account for a third party, such as a credit bureau or merchant;
  3. In order to comply with a government agency or court orders; or
  4. If you give us written permission.
Address Changes
You agree to promptly notify FNB, in writing, of any address change.
Payee Limitation
FNB reserves the right to impose a frequency or dollar limit on or refuse to make any payment you have directed. FNB is obligated to notify you promptly if it decides to refuse to complete your payment instructions. This notification is not required if you attempt to make payments which are prohibited under this Agreement.
Disputes
In the event of a dispute regarding Internet Banking, you and FNB agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and FNB, which supersedes any proposal or prior agreement, oral or written, and any other communications between you and FNB relating to the subject matter of this Agreement. If there is a conflict between what one of FNB employees says and the terms of this Agreement, the terms of this Agreement have final control.
Assignment
You may not assign this Agreement to any other party. FNB may assign this Agreement to any present or future, directly or indirectly, affiliated company. FNB may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
No Waiver
FNB shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by FNB. No delay or omission on the part of FNB in exercising any right or remedy shall operate as a waiver of such right or remedy or any other rights or remedies. A waiver on any particular occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
Governing Law
This Agreement shall be governed by the laws of the jurisdiction in which the financial institution is located and by applicable Federal laws and regulations.
Your Right to Terminate
You may cancel your Internet Banking service at any time by providing us with written notice by postal mail or fax. Your access to Internet Banking will be suspended within three (3) business days of our receipt of your instructions to cancel this service.
You will remain responsible for all outstanding fees, charges and pending transactions incurred prior to the date of cancellation.
Our Right to Terminate
You agree that we can terminate or limit your access to Internet Banking for any of the following reasons:
  1. Without prior notice, if you have insufficient funds in any one of your Bank accounts. Internet Banking may be reinstated, at our sole discretion, once sufficient funds are available to cover any fees, pending transfers, debits, etc.
  2. Upon three (3) business days notice, if you do not contact us to designate a new Primary checking account immediately after you close an existing Primary Checking account.
  3. If you do not login to Internet Banking during any consecutive ninety (90) day period. If you wish to reinstate Internet Banking Services, you must contact the Bank.
  4. You violate any term or condition of this Agreement.
Federal Disclosure

You agree to accept this disclosure on line rather than a paper disclosure. We recommend you print the entire Agreement and Disclosure for your records. If you are unable to print this, please request a paper disclosure to be mailed to you.


Electronic Funds Transfer Agreement & Disclosure

 The purpose of this Agreement is to acquaint you with Electronic Funds Transfer Services offered by the Bank and to make certain disclosures, as required by law.  Some of these services may not apply to your particular account(s).  This agreement explains your rights and responsibilities for such services.

An "Electronic Funds Transfer" (herein also called "transfer") is any transfer of funds that is initiated through an electronic terminal, telephone, computer, or magnetic storage device (i.e. tape, disk, etc.) for the purpose of ordering, instructing, or authorizing Bank to debit (withdraw funds) or credit (deposit funds) your account(s).  An "Electronic Fund Transfer" includes, but is not limited to, the following types of transactions:  direct deposit and withdrawal of funds (including ACH transfers); automated teller machine (ATM) transactions; point-of-sale transactions; and transfers and bill payments initiated by telephone, computer, and other electronic devices.  With the exception of debit card transactions which may generate paper drafts, and electronic check conversion transactions which convert a paper instrument into an Electronic Fund Transfer, the Electronic Funds Transfer Act and Regulation E do not apply to transactions by check, draft, or similar paper instrument.

  1. RESPONSIBILITY FOR ELECTRONIC FUNDS TRANSFERS:  You are responsible for all authorized Electronic Funds Transfers that occur on your account(s).  You authorize Bank to charge your account(s) for all Electronic Funds Transfers by whatever authorized method.
  2. ACCESS DEVICES:  You agree that all access devices (including, but not limited to, any ATM and debit card(s) issued allow you to perform Electronic Funds Transfers on your account(s) will, at all times, remain the property of the Bank, and that you will return all such access devices issued to you immediately upon the Bank's request.  You also agree to notify the Bank immediately if an access device is lost or stolen.
  3. PERSONAL IDENTIFICATION NUMBERS/SECURITY PROCEDURES: The Bank may assign and issue to you a personal identification number ("PIN") which will be used to identify you as an authorized user of Electronic Funds Transfer services.  The PIN is used for identification and secrecy of your PIN should be maintained at all times.  You agree to protect your PIN from loss, theft or unauthorized use and also agree not to reveal your PIN to any unauthorized person, not to write the PIN on any access device (or any other item kept with any access device) and to notify the Bank immediately if the secrecy of your PIN is compromised in any way.  If there are other parties who are authorized to sign on your account(s), you hereby authorized them to use your PIN.  You acknowledge that you have examined these security procedures and agree that these security procedures provide adequate protection to prevent unauthorized transactions and that the procedures are commercially reasonable.  The Bank reserves the right to amend these security procedures from time to time, with or without notice to you.
  4. BANKS RIGHT TO PROOF AND VERIFY:  Bank reserves the right to proof and verify all deposits, payments, and transfers by means of Electronic Fund Transfer.  All deposits made by electronic means are subject to the cutoff-time established by the Bank, and if made after such cutoff time, will be credited as of the following business day.
  5. ACCOUNT AGREEMENTS/AMENDMENTS AND MODIFICATIONS:  All Electronic Funds Transfers are subject to the account agreement with the Bank for the account through with Electronic  Funds Transfers are processed.  However, in the event of a conflict with the terms and conditions of such account agreement and this Agreement, the terms and conditions of this Agreement will control.  This Agreement and such account agreements may be amended or modified by the Bank from time to time.  Any amendments and modifications will be binding on you as if expressly agreed to by you.  In the even a written notice is mailed to you, it shall be mailed to you at your last know address as shown on the Bank's record.
  6. TRANSACTION APPROVAL:  The Bank, in its sole discretion, can refuse to allow you to use an access device (regardless of amount) on your account(s) (whether for ATM withdrawal, purchases, payments, cash advance, or otherwise exceeds your authorization limit which we may set for your account(s)) and the Bank does not have to notify you in advance.
  7. TERMINATION:  The Bank may terminate this Agreement at any time, regardless of whether it also terminates and closed your underlying account(s).
  8. GOVERNING LAW:  This agreement shall be governed by the laws of the State of Kentucky and applicable federal laws and regulations.
  9. SEVER ABILITY:  The holding of any provision of this Agreement as invalid, illegal, or unenforceable, in whole or in part, shall not affect the other provisions of this Agreement, which Shall remain in full force and effect.
  10. WAIVER:  No waiver by the Bank (whether or not in writing) of any term, condition, or obligation of you, the customer, shall bind the Bank to waive the same term, condition, or obligation again, nor shall any other term, condition, or obligation be affected by such waiver.
  11. BINDING EFFECT:  This Agreement shall inure to the benefit of and be binding upon the legal Representatives, heirs, successors, assigns, and agents of the parties hereto, as applicable.
  12. EFFECT OF HEADINGS:  Headings used in this Agreement are for reference only, do not form part of this Agreement, and shall not in any way affect the interpretation of this Agreement.
  13. ASSIGNMENT:  You may not assign this Agreement to any other party.  The Bank may assign this Agreement or delegate any or all the Bank's rights and responsibilities under this Agreement or delegate any or all the Bank's rights and responsibilities under this Agreement to any third party.

I.  CONSUMER LIABILITY.  Tell us AT ONCE if you believe your ATM and/or Debit card or PIN has been lost or stolen, or if  you believe that an Electronic Fund Transfer has been made without your permission using information from your check.  Telephoning is the best way of keeping your possible losses down.  You could lose all the money in your account (plus your maximum overdraft line of credit).  If you tell us within two (2) business days after you learn of the loss or theft of your ATM and/or Debit card or PIN, you can lose no more than $50 if someone used your ATM and/or Debit card or PIN without your permission.

If you do NOT tell us within two (2) business days after you learn of the loss or theft of your ATM and/or Debit card or PIN, and we can prove we could have stopped someone from using your ATM and/or Debit card or PIN without your permission if you had told us, you could lose as much as $500.

ADDITIONAL LIMITS ON LIABILITY 

When used for point-of-sale transactions.  You will not be liable for unauthorized transactions using your Check card, when used for point-of-sale transaction, if (i) you can demonstrate that you have exercised reasonable care in safeguarding from the risk of loss or theft, (ii) you have not reported to us two or more incidents of unauthorized use within the prior twelve-month period, and (iii) your account is in good standing.  If any of these conditions are not met, your liability is the lesser of $50 or the amount of money, property, labor, or services obtained by the unauthorized use before notification to us.  "Unauthorized Use" means the use of your debit card by a person, other than you, who does not have actual, implied, or apparent authority for such use, and from which you receive no benefit.  This additional limitation on liability does not apply to PIN-based transactions not processed by Master Card.

UNAUTHORIZED TRANSFERS

Notify the bank at once if you believe your PIN or Password has been stolen.  Telephoning is the best way to limit the amount of loss.  If you tell the bank within two (2) business days, you can loose no more than $50.00 if someone has used your PIN or password without your permission.

If you do not tell us within (2) business days after you learn of the loss or theft of your PIN or Password and we can prove that some of the loss may have been prevented had we been informed of the loss, you can lose as much as $500.00

Also if your statement shows transfers that you did not make, including those made by ATM and/or Debit card, PIN or other means, tell us at once.  If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

II.  REPORTING LOST CARDS, PINS, OR UNAUTHORIZED TRANSFERS.  If you believe your ATM and/or Debit card or PIN has been lost or stolen, call or write us at the telephone number or address referenced below.  You should also call the number or write to the address reference below if you believe a transfer has been made using the information from your check without your permission.
The First National Bank of Manchester
120 Town Square
Manchester, Kentucky 40962
(606)598-6111 or (606)598-864-8360

III.  BUSINESS DAYS.  For purposes of these disclosures, our business days are Monday through Friday.  Holidays are excluded.

IV.  TRANSFER TYPES AND LIMITATIONS.

A.  Account Access.
1.  Make cash deposits to checking and savings account(s).
2.  Get cash withdrawals from checking and savings account(s).  You may withdrawal no more than $200.00 per 24-hour period.
3.  Transfer funds from checking to savings/savings to checking.
4.  Obtain checking and savings account information.
5.  Purchase goods and services in person, by phone, or computer.  Point of Sale transactions may not exceed $500.00 per 24-hour period.
6.  Get cash from a merchant or a participating financial institution.
There is a charge of .50 per withdrawal at STAR or other ATM networks we do not own or operate, and $1.00 per withdrawal at Cirrus ATM's we do not own or operate.
7.  Pay bills directly (by telephone) from your (checking) (or) (savings) account in the amounts and on the days you request.

Some of these may not be available at all terminals.

2.  Your check can result in an Electronic Funds Transfer in several ways.  For example:
      You may authorize a merchant or other payee to make a one-time electronic payment from your checking account
      using information from your check to pay for purchases or pay bills.  You may authorize a merchant or other payee 
      to initiate an Electronic Funds Transfer to collect a charge in the event a check is returned for insufficient funds.  
      Your authorization to convert a check to an Electronic Fund Transfer or to electronically pay a returned check 
     charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at 
     the point of purchase, a merchant will post a sign and print the notice on a receipt.

B.  Limitations on Frequency and Dollar Amounts of Transfers.

     
You may use your card to withdrawal cash from the Bank's ATM terminals 40 times each 24-hour period 
      subject to a dollar limitation of $200.00.  You may use your card with a PIN for Point-of Sale transfers with
      a limitation of $500.00 for each 24-hour period.

      All accounts are considered new during the first 30 days your account is open.

C.  Regulatory Limitations.  Federal regulations limit the number of preauthorize, automatic or telephone transfers that we may process each month on savings and money market deposit accounts.   With the exception of loan payments to us, you may not make more than (6) preauthorize, automatic and telephone transfers (including telephone banking, INTERNET banking and bill pay, telephone bill pay, and PC banking payments and transfers) each month from an Account which is classified as a savings or money market deposit account.  Of these six (6) allowable monthly transfers, no more than three (3) transfers may be made by check, draft, debit card, check card or similar order payable to a third party (provided such transactions are allowed by us for your particular account).  If you exceed, or attempt to exceed these transfer limits, the excess transfer requests may be refused or reversed by us, and we may reclassify or close your Account.  We appreciate your help in observing these limits.

D.  No transfer may exceed the collected balance of funds available in the account from which a transfer is made, including any funds available through any type of overdraft protection arrangement, if any, that you have established with the Bank.  If a transfer would exceed the funds available in the account from which a transfer is made, the Bank will not be required to honor the transfer request.  However, if the Bank elects, in the Bank's sole discretion, to make a transfer, which exceeds the funds available in such account, such transfer will be subject to the Bank's current fee for non-sufficient funds processing.

V.  FEES.  Your account(s) will be charged for Electronic Funds Transfers involving those accounts according to that certain Schedule of Fees included in other documentation furnished to you along with this disclosure.  INTERNATIONAL TRANSACTIONS:  You may be charged a Cross-border Transaction Fee for debit card transactions that are made outside of the United States or for transactions made with a debit card issued outside of the United States.  NOTICE:  When you use an ATM not owned by us you may be charged a fee by the ATM operator or network and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer.

 VI.  DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES.  We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers, or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
  3. In order to comply with government agency or court orders, or
  4. If you give us your written permission.

VII.  DOCUMENTATION OF ELECTRONIC FUNDS TRANSFERS.

A.  Terminal Transfers.  You can get a receipt at any time you make a transfer to or from your account using one of our automated teller machines.  However, you may not get a receipt if the amount of the transfer is $15.00 or less.
B.  Preauthorize Credits.  If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or company, you can call us at (606)598-6111 to find out whether or not the deposit has been made.
C.  Periodic Statements.  You will get a monthly account statement unless there are no transfers in a particular month.  In any case, you will get the statement at least Quarterly.
D.  Passbook Accounts.  If the only possible electronic funds transfers are preauthorize credits to a passbook account, we will record any electronic deposits that were made to your account since the last time you brought in your passbook.

VIII.  PREAUTHORIZE PAYMENTS.

 A.  Right to Stop Payment and Procedure for Doing So.  If you have told us in advance to make regular payments out of your account, you can stop any of these payments by calling or writing us at the telephone number or address referenced in Section X of this disclosure in time for us to receive your request three (3) business days or more before a payment is scheduled to be made.  If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after you call.  We will charge you according to the Schedule of Fees provided to you earlier in other documentation furnished when you opened your account(s) for each stop payment order you give.

B.  Notice of Varying Amounts.  If these regular payments may vary in amount the person you are going to pay will tell you, ten (10) days before each payment, when it will be made and how much it will be.  You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

C.  Liability for Failure to Stop Payment.  If you order us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

IX.  BANK'S LIABILITY FOR FAILURE TO MAKE TRANSFERS.  If we do not complete a transfer to or from your account on time or in the correct amount, according to our agreement with you, we will be liable for your losses or damages.  However, there are some exceptions.  We will not be liable, for instance:                                                                                                                     

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If the transfer would go over the credit limit on your overdraft protection line.
  3. If the automated teller machine where you are making the transfer does not have enough cash.
  4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  5. If circumstances beyond our control (such as a fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  6. There may be other exceptions stated in our account agreement with you.

X.  ERROR RESOLUTION PROCEDURES.  In case of errors or questions about your electronic transfers, telephone us at (606)598-6111 or write us at 120 Town Square, Manchester, KY 40962 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it as an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.  If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the investigation.  If we ask to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.  For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your compliant or question.  For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will tell you the results within three (3) business days after completing our investigation.  If we decide there was no error we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

 


IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities.  Federal Law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means to you:

  • When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you.
  • We may also ask to see your driver's license or other identifying documents.

 

 

 

 

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